Reviews Requests for Rate
The OCA reviews the rate filings, tariffs, applications to provide service
and other activities of the Commonwealth’s water utilities. We seek to
ensure that customers of small water utilities have the same protections as
customers of larger water utilities. We participate in nearly all
cases involving large water utilities and many cases involving small and
medium water utilities.
The OCA may be able to resolve a problem you are experiencing with your
water company. Unfortunately, not all water companies fall under the
jurisdiction of the OCA. If we cannot help, we assist consumers in
finding the proper agency for assistance.
The OCA has supported requests from several consumers and groups to obtain
extensions of water service to their homes at reasonable costs. Some
of these groups have experienced serious quality problems with existing
supplies or have increasingly inadequate supply due to increased
Other Water Activities
The OCA serves as a member of numerous state and national groups to
represent the interests of water consumers, including the Public Utility
Commission’s Small Water Company Task Force, which meets regularly to
address existing and emerging problems faced by small water utilities.
Contact us for additional information, or to
see if the OCA can help YOU!
1-800-684-6560 or e-mail
You can also visit our website at