Questions and Answers About the
Bona Fide Retail Request (BFRR) Program
Q: What is BFRR?
The BFRR program allows customers of Verizon, Verizon North, Embarq and Windstream to obtain high-speed internet service sooner then they may otherwise receive it, if service is currently not available in their area.
Q: How do I get an application?
You can obtain an application by calling your telephone company or by clicking on the link below.
Verizon
1-800-660-2215
Verizon North
1-800-483-4000
Embarq
1-888-436-7841
Windstream
1-866-406-3784
Verizon / Verizon North
Embarq
Windstream
BFRR Request Form
Q: What happens after I submit an application?
The company will let you know that it received your application. When the company receives applications for service to 50 telephone lines or 25% of the telephone lines in your “calling community”, whichever is fewer, the company must make high- speed internet service available to customers in that area within one year. When the company receives applications from enough customers, they will notify those that applied.
Q: What is my “calling community”?
For BFRR purposes, your “calling community” is a geographic area determined by the facilities of your phone company. Contact your phone company for a map of your calling community.
Q: How long will it take to get the high-speed service?
After the required number of BFRR forms have been submitted, the company has up to one year to make the high-speed service available.
Q: Where can I find more information on the BFRR program?
Additional information on the BFRR program is available on the Department of Community and Economic Development website, www.newpa.com/broadband.
Please contact the Office of Consumer Advocate at 1-800-684-6560 with questions or concerns about the BFRR program.
Last Revised July 20, 2007
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