Pennsylvania Office of Consumer Advocate

 

 

Pennsylvania Office of Consumer Advocate
555 Walnut Street
5th Floor Forum Place
Harrisburg, PA 17101-1923

Phone: 717-783-5048 or toll free 800-684-6560
Fax: 717-783-7152

Email: consumer@paoca.org

Questions and Answers About the

Bona Fide Retail Request (BFRR) Program

Q:    What is BFRR?

The BFRR program allows customers of Verizon, Verizon North, Embarq and Windstream to obtain high-speed internet service sooner then they may otherwise receive it, if service is currently not available in   their area.

Q:    How do I get an application?

You can obtain an application by calling your telephone    company or by clicking on the link below.         

Verizon

1-800-660-2215

Verizon North

1-800-483-4000

Embarq

1-888-436-7841

Windstream

1-866-406-3784

 

Verizon / Verizon North

Embarq

Windstream

BFRR Request Form

Click Here

Click Here

Click Here

Q:   What happens after I submit an application?

The company will let you know that it received your application. When the company receives applications for service to 50 telephone lines or 25% of the telephone lines in your “calling community”, whichever is fewer, the company must make high- speed internet service available to customers in that area within one year.  When the company receives applications from enough customers, they will notify those that applied.

Q:    What is my “calling community”?

For BFRR purposes, your “calling community” is a geographic area determined by the facilities of your phone company.  Contact your phone company for a map of your calling community.

Q:    How long will it take to get the high-speed service?

After the required number of BFRR forms have been submitted, the company has up to one year to make the high-speed service available.

Q:   Where can I find more information on the BFRR program?

Additional information on the BFRR program is available on the Department of Community and Economic Development website, www.newpa.com/broadband

Please contact the Office of Consumer Advocate at 1-800-684-6560 with questions or concerns about the BFRR program.

Last Revised July 20, 2007

Related resources

Commonwealth Website