Pennsylvania Office of Consumer Advocate
555 Walnut Street
5th Floor Forum Place
Harrisburg, PA 17101-1923

Phone: 717-783-5048 or toll free 800-684-6560
Fax: 717-783-7152


Telephone Information

Testimony Of Tanya J. McCloskey before the Pennsylvania House Consumer Affairs Committee, Regarding House Bill 1608 (pdf), November 11, 2013.

Beginning October 21, 2013, customers in the 570 area code region requesting new service, an additional line, or in some cases, moving their service may be assigned a number in the new 272 area code.  Because a new area code is being implemented, customers in the existing 570 area code will be required to dial ten digits (the area code plus the seven digit number) in order to complete local calls. Attention Consumers in the 570 Area Code.pdf 

Office of Consumer Advocate's Testimony of Susan M.Baldwin, in the Petition of the North American Numbering Plan Administrator, on Behalf of the Pennsylvania Telecommunications Industry for Approval of Numbering Plan Area Relief Planning for the 814 NPA, Docket # P-2009-2112925 (pdf)

Telephone Carriers by County - This is an excel document that you can click on any Incumbent Carrier that serves within your county and it will take you to a list of local exchange carriers that competes within the incumbent's territory including the incumbent.

National Lifeline Awareness Week
The Office of Consumer Advocate recently joined with the Public Utility Commission and other agencies and industry representatives to help Pennsylvanian’s “Stay Connected” as part of the National Lifeline Awareness Week. The event was designed to promote the Lifeline and Link-up Assistance Programs which offer discounts to help residents gain and maintain access to basic local telephone service. For more information about Lifeline, Click Here for the PUC’s brochure or call the PUC at 1-800-692-7380.

Voice over Internet Protocol (VoIP)
Voice over Internet Protocol (VoIP) is a technology for communicating using “Internet protocol” instead of traditional analog systems. Some VoIP services need only a regular phone connection, while others allow you to make telephone calls using an Internet connection instead. Some VoIP services may allow you only to call other people using the same service, but others may allow you to call any telephone number - including local, long distance, wireless, and international numbers.  Not all VoIP services, however, have the existing regulatory protections afforded to traditional wireline telephone service.  For more information about VoIP, click here.  

Questions and Answers About the Bona Fide Retail Request (BFRR) Program -- The BFRR program allows customers of Verizon, Verizon North, Embarq and Windstream to obtain high-speed internet service      sooner then they may otherwise receive it, if service is currently not available in their area.

Charges on Your Phone Bill (pdf) - A quick reference that describes some of the charges and items on your monthly telephone bills.

What to Think About When Comparing Your Landline Phone to a Wireless Phone

Warning To Senior Citizens Or Anyone With Elderly Parents (Click here for more information). The Office of Consumer Advocate is urging consumers to beware of phone calls offering a “senior discount” on their telephone service.

Special Consumer Advisory from the Attorney General on long distance service

Do Not Call List

Avoid Telemarketing Calls by registering your phone number on either the Pennsylvania Do Not Call List or the National Do Not Call Registry.


The FCC and NARUC announced the Lifeline Across America initiative to Raise  Awareness of Lifeline and Link-Up Programs (PDF File).

Lifeline - There are low income assistance programs for telephone service. Click here for specific information for most local telephone company customers.

For more information about Lifeline, call the PUC at 1-800-692-7380.

Telephone Related Items

OCA Answer - Petition of Windstream Pennsylvania, LLC for BFRR Deployment Extensions Relating to Carrier Servicing Areas in the Albion, Coalport, Conneautville, Rimbersburg, Rockland, Rural Valley, Shippenville, and Sigel Exchanges, Docket No. P-2011-2248534 (pdf), July 13, 2011.
Petition of the Pennsylvania Telephone Association for Order to Expand the Base of Contributing Carriers to the Pennsylvania Universal Service Fund to Include Wireless Carriers and VoIP Providers, Docket Number: P-2010-2217748, January 20, 2011.
FCC Broadband Speed Tip Sheet, June 1, 2010.
Comments of the Office of Consumer Advocate, filed in the Global NAPS Petition for Declaratory Ruling and Alternative Petition for Preemption to the Pennsylvania, New Hampshire and Maryland State Commissions, Docket # 10-60 (pdf), Tuesday, April 2, 2010.
Comments of the Office of Consumer Advocate, filed in the Relief Plan for the 717 NPA proceeding, Docket No. P-2009-2136951 before the Pennsylvania Public Utility Commission (pdf), Tuesday, February 23, 2010.


Commonwealth Website