Pennsylvania Office of Consumer Advocate
555 Walnut Street
5th Floor Forum Place
Harrisburg, PA 17101-1923

Phone: 717-783-5048 or toll free 800-684-6560
Fax: 717-783-7152


Electric Information

Electric Shopping Guides and Statistics

Residential Electric Shopping Guide learn how to shop for electricity and compare prices for generation suppliers in each major electric utility service territory.

Electric Shopping Statistics - a quarterly update showing the number and percentage of customers and customer load that are being served by alternative electric generation suppliers throughout Pennsylvania.

Pricing Information

Energy Explained Web Banner

The Pennsylvania Low Income Home Energy Assistance Program (LIHEAP) helps individuals with low income pay their heating bills through energy assistance grants.  For more information, please visit the Pennsylvania Department of Public Welfare (DPW) website at

Universal Service Phone Numbers -  Each utility company has programs available to customers, who are on a limited or fixed income, to assist them with utility bills.

Other Pricing Information Resources - Such as the Wattage Monitor, ENERGY Guide, Power Scorecard and Green Energy.

How to Make A Donation to a Hardship Fund

Winter weather is upon us. There are many Pennsylvanians who could use help in paying their energy bills. Your donation can assist needy households to keep their gas and electric service on this winter. Consider donating to your company's hardship funds. Click here to find out how to donate.

Saving Energy

US Department of Energy - Energy Savers Booklet - Energy tips provided by the U.S. Department Of Energy. Booklets are also available from our office. Email your request to or call  our office at 1-800-684-6560. For additional energy saving information, visit the U.S. Department Of Energy, Energy Savers website.

Keystone Home Energy Loan Program (HELP) - HELP was created by the Pennsylvania Treasury Department to make energy efficiency improvements affordable.  It provides fixed rate, private loans of up to $10,000 to homeowners living in their homes.  Borrowers of all income levels are eligible, but borrowers must be creditworthy.  Loans can help finance insulation and siding, windows and doors, furnaces, boilers, air conditioning, heat pumps, thermostats and controls, and lighting equipment that is EnergyStar certified or better. For more information on Keystone HELP visit or call toll free 1-888-AFC FIRST (232-3477).

Electric Related Items

Attorney General Kane concerned with spikes in consumer electricity bills this winter. She asks Pennsylvania Consumers to send complaints and documentation promptly. (Read Press Release)

Duquesne Light Company - General Base Rate Increase - PUC Docket Number R-2013-2372129

Low-Income Home Energy Assistance Program (LIHEAP) - The deadline to apply for the Low-Income Home Energy Assistance Program (LIHEAP) has been extended to April 26, 2013. To apply online, visit To request an application, call the statewide LIHEAP Hotline at 1-866-857-7095 or visit your local county assistance office.

Friday, Macrh 15, 2013 - Consumer Warning from Office of Attorney General - Pennsylvania Attorney General Kathleen G. Kane is issuing a strong warning today about a potential scam. Agents have been getting many complaints that people pretending, either in person or on the phone, to be employees of PPL or Duquesne light (depending on the part of the state they are in) are offering a new low- rate energy product that actually raises consumers’ rates significantly.

The Office of Attorney General issues this warning: be very careful of this kind of sales approach, whether it is a robo-call or a door-to-door solicitation.

Be Prepared and Plan Ahead For an Electric Service Outage

Recent storms have interrupted electric service to a large number of Pennsylvanians. The Office of Consumer Advocate offers the tips to help you and your family stay safe in the event of an electric service outage. (Click here)

The Office of Consumer Advocate joins with Western PA Natural Gas Utilities to support Low Income Energy Programs


Commonwealth Website