The Pennsylvania Office of Consumer Advocate was established by the General Assembly in 1976 to represent the consumers of Pennsylvania in matters involving their utility service.
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Due to COVID-19 concerns, our office in Harrisburg is working remotely. We will staff our phone lines from 8:30 am to 4:30 pm Monday-Friday & can also be reached via e-mail (consumer@paoca.org). We appreciate your understanding during this difficult period. Thank you.

Are you looking for information on what your utility company is doing to help customers during the COVID-19 crisis? Click here for additional details.

 

Executive Summary of the Annual Report- Fiscal Year 2019-2020

Office of Consumer Advocate- Annual Report for Fiscal Year 2019-2020

Consumer Shopping Guides & Statistics:

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OCA News

Before the PA House Democratic Policy Committee: Testimony of Tanya McCloskey Public Hearing On: Utility Terminations

Before the PA Senate Democratic Policy Committee: Testimony of Tanya McCloskey Regarding Electricity Outages, Reliability, Preparedness

Before the PA House Commerce Committee: Testimony of Tanya J. McCloskey, Public Hearing On "What Comes Next...The Impacts of COVID Crisis"

Information Regarding the Proposed Rate Increase Request of Reynolds Disposal Company

Information Regarding the Proposed Rate Increase for Pennsylvania-American Water Company

Pittsburgh Water & Sewer Authority Customers: Click here to learn about us and how we can help you. Additional information to come.

ATTENTION: Indian Springs Water Company Customers: Click here for more information.

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