The Pennsylvania Office of Consumer Advocate was established by the General Assembly in 1976 to represent the consumers of Pennsylvania in matters involving their utility service.
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The OCA is closed on Friday, July 3 in observance of Independence Day.  We will reopen at 8:30 a.m. on Monday, July 6.  Have a safe and happy holiday weekend. 

Due to COVID-19 concerns, our office in Harrisburg is working remotely. We will staff our phone lines from 8:30 am to 4:30 pm Monday-Friday & can also be reached via e-mail (consumer@paoca.org). We appreciate your understanding during this difficult period. Thank you.

Are you looking for information on what your utility company is doing to help customers during the COVID-19 crisis? Click here for additional details.

 

Executive Summary of the Annual Report- Fiscal Year 2018-2019

Office of Consumer Advocate- Annual Report for Fiscal Year 2018-2019 

Consumer Shopping Guides & Statistics:

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OCA News

July 7/8/9, 2020- Public Input Hearings Regarding the Proposed Rate Increase Request of Pittsburgh Water and Sewer Authority

July 8, 2020- Public Input Hearings Regarding the Proposed Rate Increase Request of Columbia Gas of Pennsylvania, Inc.

Information Regarding the Proposed Rate Increase for Pennsylvania-American Water Company

Pittsburgh Water & Sewer Authority Customers: Click here to learn about us and how we can help you. Additional information to come.

ATTENTION: Indian Springs Water Company Customers: Click here for more information.

Transource Independence Project: Click here to view the Applications and other case-related items.

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